Return Policy

We only offer store credit for returns. Items must be returned unused and in original packaging. We reserve the right to refuse a return if these conditions are not met.  

The following items are final sale and cannot be returned:

  • Items purchased with a discount code of 20% off or more

  • Items that are marked “Final Sale” on the website

  • Custom orders; custom made items.

All return requests must be made within 14 days of the order being placed. To protect the quality of our products we only accept returns for defective items or items we may have shipped in error.  After the return has been approved, please make sure it is delivered back to Crafters Hideaway or brought to our store within 7 days. Returns that exceed this limit will not be accepted. Crafters Hideaway does not provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases.

To start a return, head to our Return Portal. Once you have completed the return request, you will receive an email with instructions on how to ship the return to us or bring it to our Wichita Falls, TX store front. 

DAMAGED ITEMS: If you receive a damaged/defective item, please email info@craftershideaway.com within 7 days of delivery. Please include pictures of the damaged packing, product and your order number. 

LOST PACKAGES: Crafters Hideaway is not liable for packages that are lost or stolen and will not offer a refund. If you think your package is lost or stolen and you purchased the shipping insurance, you must file a claim within 30 days of the order being shipped out or the claim will not be accepted. After 30 days, Crafters Hideaway is unable to offer assistance in finding a lost package. 

EXCHANGES: 

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing info@craftershideaway.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.

RETURNING IN STORE PURCHASES: If you make a purchase in store, please bring it back to Crafters Hideaway for any returns/exchanges the same policies apply, as stated above.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT INFO@CRAFTERSHIDEAWAY.COM! THANK YOU!