Shipping + Store Pick Up
We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
When will my order ship?
All orders will be processed within 1-2 business days if standard shipping is selected (USPS First Class). Once the package is on the truck, there is a 2-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that Crafters Hideaway does not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, Crafters Hideaway cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
What if I need my order sooner than this?
Not a problem! You can upgrade your shipping to USPS Priority Mail or USPS Priority Mail Express for an additional fee. We also offer Wichita Falls, TX Store Pick Up for those located in our surrounding area.
*NOTE: All express orders placed on Friday after 12PM (CT), Saturday or Sunday will be processed on Monday.
USPS Priority Mail: We always recommend upgrading to priority, as this is our preferred shipping method. Priority mail orders are processed in 1-2 business days. After that, expect your package to arrive within 2-3 business days. NOTE THAT IF YOUR ORDER INCLUDES A PRE-ORDER ITEM, IT WILL NOT SHIP UNTIL WE HAVE THE ITEM IN STOCK.
USPS Priority Mail Express: This is our fastest and most efficient shipping method. Your order will be processed in 1 business day. However, if you place an express order before 12 PM (noon) CT Monday - Friday, we will process and ship the order that same day. Once you receive our processing email, your package will arrive in 1-2 business days. NOTE THAT IF YOUR ORDER INCLUDES A PRE-ORDER ITEM, IT WILL NOT SHIP UNTIL WE HAVE THE ITEM IN STOCK.
*Please note again that USPS does not deliver on Sundays or holidays.
Do we offer overnight shipping?
Not at this time. If you need an item quickly, we recommend USPS Priority, picking it up in store!
Where does Crafters Hideaway ship to?
We ship nationwide!
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. For in store pick up orders, you will receive an email letting you know the order is ready to be picked up.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, Crafters Hideaway is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to email@example.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to us. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Crafters Hideaway before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit. If the customer opts to have the order refunded, the original shipping charge will be subtracted.
Wichita Falls, TX - Store Pick Up:
Can't wait to get your order?? We offer store pick up for customers in our surrounding area at 4701 Southwest Pkwy. Suite 19 (behind Braums), Wichita Falls, Texas, 76310! You will receive an email when your order is ready to be picked up in store. Orders are typically ready within 2 hours of the order being placed, but not guaranteed. We can no longer offer "Curbside Pick Up", however, just call 940-691-8777 when you arrive to pick up your order and we will place your package in a basket and set it outside the front door for you to pick up!
*If you selected Store Pick Up, but later decide you would like to have your order shipped, we will email you a shipping invoice to pay the shipping amount. Shipping must be paid before we can ship your order.
*All in store pick ups must be picked up within 14 days or your order will be donated.
Didn’t answer all of your questions? Shoot us an email at firstname.lastname@example.org with any questions you have.